At Hazra Solution, we value our customers and are committed to providing a seamless experience. We believe in building trust through transparency and accountability. This Grievance Redressal Policy outlines how we handle and resolve complaints, concerns, or feedback in a fair, timely, and efficient manner.
🤝 Our Commitment
We are dedicated to:
Addressing grievances promptly and fairly
Ensuring transparency throughout the redressal process
Improving services based on customer feedback
Complying with all applicable consumer rights laws and regulations
🛒 Scope of Grievance Redressal
You can raise concerns related to:
Order delays or delivery issues
Product defects, damages, or incorrect items received
Payment failures or refund issues
Account access or privacy concerns
Any other dissatisfaction with our service or website
📝 How to Raise a Complaint
You can lodge your grievance through the following methods:
📧 Email Support: Send an email to: hazrasolutions81@gmail.comInclude your Order ID, registered email/phone number, and a brief description of the issue.
📞 Customer Care Helpline: Call us at: +91-9235280572 Operating hours: Monday to Saturday, 10:00 AM to 6:00 PM
🖥 Online Contact Form: Visit our Contact Us page and fill out the grievance form with relevant details.
⏱ Grievance Resolution Timelines
Type of Issue
Resolution Time
Order/Delivery/Product Issues
3–5 business days
Payment/Refund Issues
5–7 business days
Account/Security/Privacy Issues
7–10 business days
Note: In case of any delay, we will inform you with valid reasons and an updated timeline.
🧑💼 Grievance Officer Details
In accordance with IT Act 2000 and Consumer Protection (E-Commerce) Rules, 2020:
