Return, Refund Policy & Cancellation Policy

Hazra Solutions· Updated on April 2026

About how a platform views its buyers, every return policy says a lot. Written for the company, not the customer, a policy runs through thousands of words of conditions before telling you what you are actually entitled to. In Hazra Solutions, we believe in thriving differently.

When something goes wrong with a Hazra Solutions order- a product that arrives damaged, a service that was not delivered as described, or a change of mind before dispatch- below is what applies. Because vague policies create disputes, the rules are specific. The section that applies to your situation- read it.

1. Return Window

Within 7 days of delivery, returns must be initiated. Unless the product page states otherwise, this applies to general items and electronics. Not the day you open it, but the day the order is marked delivered in the system is when the clock starts.

Entirely outside this window, a few categories sit. Not returnable are perishables, personal care products, and custom-made or personalised items. Over the 7-day default, those take precedence if a product listing specifies different terms.

2. What Qualifies For a Return?

In its original condition, tags attached, packaging intact, unused, the product must be. The baseline is that. It is overridden by two situations:

– Regardless of original condition, defective or damaged products are returnable, but documentation will be needed by you. The most useful evidence is an unboxing video. Provided they show the product clearly, photos of the damage work too.

– Wrong item delivered: the return is covered without condition if what arrived is not what was ordered.

Within the window, change-of-mind returns are accepted, but unless the product listing states otherwise, return shipping costs fall on the buyer. Only when the return is due to damage or an incorrect item does the seller bear that cost.

3. How to initiate a return?

To go through a few simple steps that include logging in to your account, going to Orders, and after that “selecting” the item you want to return is required of you by this. Whether you want a refund or an exchange, choose; at the time of request, exchanges are subject to availability. Arranged in serviced areas at no charge is pickup from there. You will receive self-ship instructions to the seller's address for locations outside the pickup network.

Processing takes 3 to 5 business days, once the item is received and inspected by the seller. It may be rejected if the return does not meet the seller's stated conditions, such as missing packaging or missing product showing signs of use. Part of the contract are the seller's return terms on each product page.

4. Refunds

Refunds go to the original payment method by default, refunds go. If you prefer a faster turnaround, you can also choose store credit or wallet credit at the time of initiating the return.

• Credited within 7 business days after approval are online payments
• 7–10 business days to the bank account for Cash on Delivery (at return, account details collected)
• Applied within 24 hours of approval: Store or wallet credit

-Unless the return is due to a damaged or incorrect item, shipping charges are not refunded. Outside our control are payment gateway delays. Contact your bank first, and if the timeline above has passed and the credit has not appeared, then reach out to us at contactus@hazrasolutions.in.

5. Partial refunds

In four situations, partial refunds come up: a product arrives with minor damage but remains usable; a service was partially delivered; one item in a multi-item order is returned while the rest are kept; or an overcharge or duplicate payment is identified and corrected.

Not automatically, but by the vendor after review is the refund amount in each case is determined. Once a partial refund request is raised, here is how the timeline works:

• From submission: Verification 2–5 business days
• Within 7–10 business days after approval: Refund initiation
• As per your bank or payment provider: Credit to the Account

-To non-returnable items, partial refunds do not apply. Eligibility may be void, if a product shows signs of misuse or is returned without original packaging. Account suspension is resulted in by fraudulent refund claims and may be referred for legal action.

6. Exchanges

For size issues, damaged items, and defective products, exchanges are available within 7 days of delivery. With original packaging and all tags in place, the item must come back.

Not eligible for exchange are personal care products, perishables, and custom orders. Go to Orders in your account and follow the exchange flow, or contact support with your order number and the reason to initiate one. At the time of the request, availability is confirmed. Offered instead is a refund if the item is out of stock.

7. Cancellations

Till 24 hours from “order-placement-date”, or “before-dispatch”, whichever option comes first, the cancellation window opens up after ordering a particular item. Cancellation is no longer available after an order ships; instead, the standard return process applies.

Products

For a full refund, cancel within 24 hours of placing the order and before dispatch. Refer to the 7-day return policy, post-dispatch.

Services

Up to 24 hours before the scheduled appointment, services can be cancelled or rescheduled. On where in the process the cancellation falls, the refund outcome depends:

• 100% refund cancelled before the professional is assigned
• 75% refund cancelled after professional assigned, before the visit
• 50% refund cancelled on the professional's arrival
• No refund service completed (unless defective or non-compliant)

-Following the same steps as a return, the cancellation process works: log in to your account, go to Orders, and select the relevant item. Your reason and preferred refund mode, choose. Within 3 to 5 business days, the amount is credited once the seller verifies the cancellation.

8. Disputes

Contact our support team at contactus@hazrasolutions.in if a seller rejects a return or refund that you believe is valid. Any documentation you have, such as photos, videos, or chat records with the seller, a description of the issue, and your order number.

Where the facts support it, we will review the case and mediate. A resolution in every dispute is not guaranteed by Hazra Solutions, but every complaint that comes with supporting evidence is investigated by us. Subject to account review are sellers who repeatedly deny valid returns.

Questions about a specific order? Write to contactus@hazrasolutions.in or call +91-9235280572.

Hazra Solutions - 3/1, Kuchil Sarkar Lane, Kadamtala, Howrah, West Bengal - 711101