At Hazra Solutions, we strive to ensure a seamless experience. This Refund Policy applies to services availed through our Platform from third-party sellers.
- Refunds are available only if the return complies with our cancellation Policy.
- Certain special services or discounted packages may be marked as non-cancellable. In such cases, cancellations will not be permitted once the booking is confirmed.
- Initiate a cancellation and refund request within the applicable return window (see cancelation policy).
- Once the service provider receives and verifies the cancellation, we will process the refund.
- Refunds will be credited to the original payment method or as account credit (at our discretion).
- Online Payments: 5-7 business days after approval.
Customers are eligible for refunds:
If the booking is prepaid for any service.
If a booking is cancelled within the allowable cancellation window as mentioned in our Cancellation Policy.
If the service provider fails to deliver prepaid service in the promised time frame.
If a service was not delivered due to operational issues or unforeseen circumstances.
If the service is partially completed, the customer is eligible for a partial refund.
If the customer is not fully satisfied with the service provided, customer satisfaction was not met and verified through our grievance team, customer may get a partial refund (at the sole discretion of the company).
Note: Certain services or discounted package bookings may be marked as non-refundable. Refunds will not be issued for these services unless the booking is cancelled at our end due to the unavailability of any service provider or under unforeseen circumstances.
- If a service provider denies a valid refund, contact our support team at hazrasolutions81@gmail.com for assistance.
- We may mediate but are not obligated to guarantee a resolution.
For Users:
• Cancellation 24 hours before service time: Full refund (if prepaid).
• Cancellation within 24 hours of service time: No refund.
• No-show or failure to provide access: No refund, and full-service charges may apply.
For Service Providers:
• Service providers must inform Users at least 24 hours in advance if they are unable to provide the booked service.
• Failure to show up or cancel without notice may lead to penalties or removal from the Platform.
