Welcome to Hazra Solutions We operate an online platform that connects customers with service providers ("Service Professionals" or "Vendors"). By using our website and mobile application, you agree to comply with these Terms & Conditions.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM.
• User: Any individual or entity who uses the Platform to avail services.
• Service Professional (Vendor): Independent professionals or businesses registered on our Platform to offer services.
• Platform: Our website, mobile application, and any other digital services provided by Hazra Solutions Pvt Ltd.
• The Platform facilitates Users in discovering and booking services offered by independent Service Professionals.
• We do not directly provide services but only act as an intermediary between Users and Vendors.
• All transactions between Users and Vendors are solely their responsibility.
By using our Platform, you agree to:
• Provide accurate and complete information during registration.
• Use the Platform only for lawful purposes.
• Not engage in any fraudulent activities or misuse of services.
• Abide by all applicable laws and regulations.
Vendors registered on our Platform must:
• Maintain valid licenses and qualifications as required by law.
• Deliver high-quality services as per industry standards.
• Not misrepresent their expertise or experience.
• Comply with our cancellation, refund, and dispute resolution policies.
• Users can book services through the Platform by selecting a preferred Vendor.
• Payments may be collected online through secure gateways or directly by the Vendor, depending on the service.
• The Company may charge a platform fee or commission from the Vendor.
• The Company is not responsible for the quality, safety, or legality of services provided by Vendors.
• We do not guarantee the availability or performance of any Vendor.
• Our liability is limited to the amount of service fee (if any) charged by us for using the Platform.
All content on the Platform, including trademarks, logos, and text, is owned by Hazra Solution Pvt Ltd. Users and Vendors are prohibited from copying or using our intellectual property without permission.
We reserve the right to suspend or terminate any User or Vendor account if found violating these Terms & Conditions.
These Terms are governed by the laws of India. Any disputes arising will be subject to the jurisdiction of courts in Kolkata West Bengal.
We may update these Terms & Conditions from time to time. Continued use of the Platform after such updates signifies your acceptance of the revised terms.
