Refund Policy for Hazra Solutions  

At Hazra Solutions, we strive to ensure a seamless experience. This Refund Policy applies to services availed through our Platform from third-party sellers.  

1. Eligibility for Refunds  

• Refunds are available only if the return complies with our cancellation Policy.    
• Certain special services or discounted packages may be marked as non-cancellable. In such cases, cancellations will not be permitted once the booking is confirmed.  
   

2. Refund Process  

• Initiate a cancellation and refund request within the applicable return window (see cancelation policy).    
• Once the service provider receives and verifies the cancellation, we will process the refund.    
• Refunds will be credited to the original payment method or as account credit (at our discretion).  
   

3. Refund Timeline  

•  Online Payments: 5-7 business days after approval.  

4. Conditions  

Customers are eligible for refunds:  

• If the booking is prepaid for any service.  
• If a booking is cancelled within the allowable cancellation window as mentioned in our Cancellation Policy.  
• If the service provider fails to deliver prepaid service in the promised time frame.  
• If a service was not delivered due to operational issues or unforeseen circumstances.  
• If the service is partially completed, the customer is eligible for a partial refund.  
• If the customer is not fully satisfied with the service provided, customer satisfaction was not met and verified through our grievance team, customer may get a partial refund (at the sole discretion of the company).  

Note: Certain services or discounted package bookings may be marked as non-refundable. Refunds will not be issued for these services unless the booking is cancelled at our end due to the unavailability of any service provider or under unforeseen circumstances.  

5. Disputes  

• If a service provider denies a valid refund, contact our support team at info@hazrasolutions.in for assistance.    
• We may mediate but are not obligated to guarantee a resolution.  
   

Cancellation Policy  

For Users:    

• Cancellation 24 hours before service time: Full refund (if prepaid).    
• Cancellation within 24 hours of service time: No refund.    
• No-show or failure to provide access: No refund, and full-service charges may apply.  
   

For Service Providers:  

• Service providers must inform Users at least 24 hours in advance if they are unable to provide the booked service.    
• Failure to show up or cancel without notice may lead to penalties or removal from the Platform.